Thank you for shopping with DivaWigs. We are committed to processing and shipping your order as efficiently as possible.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
Please note that processing time may be longer during holidays, promotions, or periods of high order volume.
2. Shipping Time
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery estimates:
- Domestic shipping: 5–10 business days
- International shipping: 7–20 business days
These delivery times are estimates only and are not guaranteed.
3. Shipping Delays
Delays may occur due to:
- Carrier issues
- Customs clearance
- Weather conditions
- Incorrect shipping information
- High seasonal demand
DivaWigs is not responsible for shipping delays caused by third-party carriers or circumstances beyond our control.
4. Shipping Fees
Shipping charges are calculated at checkout unless otherwise stated during promotions or special offers.
5. Order Tracking
If tracking information is available, it will be sent to the customer after the order has been shipped.
6. Incorrect Address Information
Customers are responsible for providing accurate shipping details at checkout. DivaWigs is not responsible for lost packages, delays, or failed delivery caused by incorrect or incomplete address information provided by the customer.
7. Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, DivaWigs is not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier directly. You may also contact us and we will do our best to assist.
8. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.
9. Contact
If you have any questions about shipping, please contact us:
Email: support@divawigs.com